Terms & Conditions
You are referred to as “Client” or “the client.” You must understand, agree, and sign an agreement of service with the following terms and conditions before accepting any service. These terms and conditions will apply to all requests by you and others listed by you for services. If you add a person to your request, you agree they are automatically included in the terms and conditions.
Alacrity Travel & Lifestyle, a division of Alacrity Lifestyles, LLC, a limited liability company, whose address is 900 E Pitkin Street, #101, Fort Collins, CO. Alacrity Travel & Lifestyle includes its parent company, subsidiaries, affiliates, officers, employees, agents, representatives, and insurers, collectively referred to as “Alacrity Travel & Lifestyle.” Alacrity Travel and Lifestyle, Alacrity Lifestyles, LLC., and Client are sometimes hereinafter collectively referred to as the “Parties.”
Alacrity Travel & Lifestyle provides 24/7 Emergency Support services to our customers.
For emergencies within 24 hours of departure or while you are traveling within the U.S., please call 1-970-224-9392 or call/text/WhatsApp 1-970-222-8033.
Outside the U.S., please first refer to your travel documents for local emergency help or call/text/WhatsApp 1-970-222-8033.
Alacrity Travel & Lifestyle offers a range of services, including and not limited to travel design and reservations, lifestyle management (concierge and personal assistant services), and event planning services.
Alacrity Travel & Lifestyle provides services and acts upon clients’ instructions received verbally, via email, or electronic communication.
Travel Designs and Arrangements.
Alacrity Travel & Lifestyle makes travel arrangements on the Client’s behalf. As such, Alacrity Travel & Lifestyle acts solely as an agent for the airlines, hotels, transportation, and tour companies, including but not limited to bus, rail, and other ground or air operators, cruise lines, car rental agencies, tour operators providing any accommodations, transportation, excursions, or other services and service providers including insurance protection, visa, and passport services.
Lifestyle Management Services
Alacrity Travel & Lifestyle provides lifestyle management services including and not limited to concierge services, personal assistant, home management, organization, and pet services for the Client. These services are provided by Alacrity Travel & Lifestyle and sub-contractors. Alacrity Travel & Lifestyle utilizes grocery stores, ticket brokers, restaurants, and hardware stores and contracts with or makes referrals to outside service professionals such as massage therapists, handy-people, plumbers, electricians, movers, interior designers, organizers, bookkeepers, CPAs, etc…
Special Event Management
Alacrity Travel & Lifestyle provides event management, planning, and coordination services. As such, Alacrity Travel & Lifestyle acts solely as an agent for the venues, catering, florists, musicians, photographers, videographers, including but not limited to accommodations and other services and service providers.
Limits on Services Provided
Alacrity Travel & Lifestyle will not perform any illegal and questionable service, unethical, poses an unnecessary danger to any person, animal, or property, or is not covered by our insurance. Alacrity Travel & Lifestyle further reserves the right to decline any request at its sole discretion.
We always try to provide all services promptly; however, we have several requests at once and must postpone or decline service requests.
The client agrees to pay Alacrity Travel & Lifestyle non-refundable professional fees, as determined for each individual, packaged, or membership service.
Alacrity Travel & Lifestyle fees are dependent on the scope of the request and will be determined after a complimentary consultation.
Fees paid to Alacrity Travel & Lifestyle by Client are exclusively to rely on Alacrity Travel & Lifestyle’s experience and expertise to help them develop plans and fulfill requests subject to Client’s approval.
Alacrity Travel & Lifestyle may charge additional fees associated with reservations, ticketing, special services, amenities, concierge services, document preparation and delivery, administrative charges, changes, cancellations, and reissues.
Alacrity Travel & Lifestyle will consult with the Client before authorizing any additional services, reservations, and purchases.
The client will be directly billed for expenses attributable to the specific service or product being provided. All payments to Alacrity Travel & Lifestyle will be made in cash, check or online ACH, or credit card.
Travel Designs and Reservations
Alacrity Travel & Lifestyle Travel Services provide:
- Expertise and knowledge of destinations, air travel, industry suppliers, and travel-related necessities.
- Time in research, management, communication, and support.
- Personal Relations – relationships worldwide often resulting in preferred pricing with amenities, including room upgrades, value-oriented credits, and more.
- A Personal Touch and Security – always have a live voice and someone to be your advocate when there are bumps in the road.
The client agrees to pay a travel planning fee, as determined for each trip or rate for a managed travel program. The planning fee is dependent on the scope of the trip or managed travel program. The fee paid to Alacrity Travel & Lifestyle by Client is exclusively to rely on Alacrity Travel & Lifestyle’s experience and expertise to assist the Client in developing travel itineraries subject to Client’s approval and making the reservations on the Client’s behalf. Alacrity Travel & Lifestyle will consult with the Client before authorizing any services and reservations.
It is also understood there may be additional fees associated with reservations, ticketing, special services, amenities, concierge services, document preparation and delivery, administrative charges, changes, cancellations, and reissues. The client acknowledges and accepts all supplier fees and cancellation penalties; all or part of their trip, services, and products may be non-refundable. These will be explained before booking or making any changes, cancellations, and reissues.
Lifestyle Management Services
The client agrees to pay a per-concierge/assistant hourly rate or a packaged rate for Lifestyle Management (Concierge and Personal Assistant Services).
Hourly services provided during business hours Monday -Friday 9:00 AM – 6:00 PM will be billed regularly. Services provided after or before business hours and on weekends may incur a rate of 1.5x the regular rate. Also, a mileage charge per driven mile will be assessed. Alacrity Travel & Lifestyle will consult with the client before any charges.
Mileage is charged per mile for personal assistant services. Mileage charges are based on a roundtrip from/to Alacrity Travel & Lifestyle’s Fort Collins office.
Special Event Management, Planning, and Coordination
The client agrees to pay special event management, design, and coordination fee. The fee paid to Alacrity Travel & Lifestyle by Client is exclusively to rely on Alacrity Travel & Lifestyle’s experience and expertise to assist Client in planning, managing, and coordinating a special event such as a wedding, birthday party, anniversary, reunion, or corporate event subject to Client’s approval.
Alacrity Travel & Lifestyle’s professional fees do not include any costs, charges, or incidental fees for additional services, products, or other incurred costs. These costs will be pre-paid/guaranteed or required to be paid directly to the vendors or service/product suppliers before services.
Services and products shall not be secured until the Client makes payment or guarantees payment with a credit card.
Alacrity Travel & Lifestyle may pay the vendor/supplier and bill the Client for these reimbursements in some circumstances.
The client understands that a 10% handling fee in addition to the cost of a product or service purchased by Alacrity Travel & Lifestyle on behalf of the client will be charged to the client.
Accounts 30 days past due will incur finance charges of 1.75% per month from the invoice’s date.
Non-sufficient funds or returns will be charged a $45 processing fee for the first return and a $100 processing fee for subsequent returns to cover the costs associated with collecting funds.
Alacrity Travel & Lifestyle is a United States-based company. Any funds received in foreign funds are subject to an exchange fee, in addition to any bank fees that may occur.
Changes after confirming a booking for a reservation, event, or service may incur an additional change fee or charge. The client agrees to pay Alacrity Travel & Lifestyle’s change and/or cancellation fees. The client acknowledges and accepts all supplier cancellation penalties; all or part may be Non-Refundable.
Alacrity Travel & Lifestyle does provide some of the services but is not the source or supplier of all of the requested services and acts solely as an agent for the actual suppliers of such services.
The Client will be advised of the suppliers whose names appear in the information supplied to Client are those who are actually responsible for providing the services Client has purchased.
The client consents to and requests the use of those suppliers and agrees not to hold Alacrity Travel & Lifestyle responsible should any of these suppliers: 1) fail to provide the services that have been purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes any injury, damage, delay or inconvenience.
The client will receive a summary of charges for services/products and agrees to Alacrity Travel & Lifestyle’s obligation is limited to remitting such charges to the Vendors/Suppliers identified in the itinerary, service request, or to a third party that shall make such remittance. Upon remittance of fees to the Vendors/Suppliers per the itinerary, proposal, work-order, and persons listed, the Client agrees that Alacrity Lifestyle has met all its obligations under an Agreement. As a precondition to this obligation, the Client agrees to make payment to Alacrity Travel & Lifestyle before the stated deadline dates for payment.
Service Provider Fees – Cancellations/Changes
The client acknowledges and accepts all supplier fees and cancellation penalties; all or part of a trip, service, and product may be non-refundable. These charges can be up to 100% of the cost, regardless of whether travel or service has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
The client understands that discounted fares typically involve restrictions and that changing any aspect of the travel arrangements may result in additional money payment.
Supplier’s Financial Status
The client has been advised to use a credit card as this may offer the opportunity to dispute the charge should a vendor cease operating.
The client has been advised that some airlines and other suppliers are currently operating under Chapter 11 bankruptcy protection.
The client understands that the airline tickets, air tours, or other products the Client is purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. The client acknowledges that they may be charged additional sums by the supplier or Alacrity Travel & Lifestyle to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets, or any combination thereof. The client hereby consents to any post-purchase price increases and authorizes Alacrity Travel & Lifestyle to charge the Client’s credit card for such additional amounts.
The Client agrees to supply their credit card information to Alacrity Travel & Lifestyle. The client understands that their credit card information will be kept on file. The client’s credit card will be provided to suppliers, processed, and charged for services and products requested and approved, including down-payments and final-payments on the date due unless Alacrity Travel & Lifestyle is contacted in writing with another form of payment.
The client understands that it is responsible for contacting Alacrity Travel & Lifestyle with alternative payment information if their credit card is no longer in use, compromised, or expired.
Alacrity Travel & Lifestyle will not be held responsible for missed final payments due to unusable credit card information. Charges may be reflected as Alacrity Travel & Lifestyle, Alacrity Lifestyles, LLC, The Travel Society, LLC, or the services’ supplier.
Please note: Some reservations are placed on hold with a credit card. If the credit card becomes unavailable for use, the reservations may be canceled by the service supplier.
The client hereby authorizes Alacrity Travel & Lifestyle to charge the credit card account any expenses arising from arrangements made by Alacrity Travel & Lifestyle for me (us) and any person designated by me (us), including, but not limited to services and products that may include, but not limited to, planning fees, airline tickets, train tickets, cruises, hotel reservations, car rentals, transfers and other private transportation, tours, or other land arrangements, entertainment, excursions, shipping, shopping, deliveries, household management, pet care & services, catering, venues, and other requests.
The client hereby authorizes Alacrity Travel & Lifestyle to provide to suppliers the credit card account information to process and charge for services and products requested and approved, including full payments, non-refundable payments, down-payments, and ﬁnal-payments on the date due. Alacrity Travel & Lifestyle will not be held responsible for missed ﬁnal payments due to unusable credit card information.
The client understands and agrees that their electronic or fax signature is legally binding.
Alacrity Travel & Lifestyle professional fees are non-refundable.
You agree that you will not chargeback any fees other than for the case of fraud.
For any reason, any service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not against Alacrity Travel & Lifestyle. If payment has been made to Alacrity Travel & Lifestyle by credit card, you agree that you will not seek to chargeback your amount to Alacrity Travel & Lifestyle. If Alacrity Travel & Lifestyle incurs any costs caused by you for any reason, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you will guarantee that you will settle any amounts due to Alacrity Travel & Lifestyle via money order or cash immediately.
The client will effectively communicate their needs with Alacrity Travel & Lifestyle.
The client agrees to provide Alacrity Travel & Lifestyle’s employees, and contractors with access to all information, properties, facilities, and equipment deemed necessary or advisable by Alacrity Travel & Lifestyle to provide Services.
The client agrees that it is solely responsible for providing accurate information for the Services. This includes but is not limited to names, passport numbers, dates of travel or events, departure and arrival location, security alarm codes, personal and pet medical conditions, special instructions, and any other information requested to provide the best possible service by Alacrity Travel & Lifestyle. Any inaccurate information Client provides or a failure to provide information, and the consequences of doing are the Client’s sole responsibility and not the Alacrity Travel & Lifestyle’s obligation or liability.
If Client fails to provide accurate information regarding any document, contract, confirmations, or needs to make changes to the Service after approval of same, Client agrees it will be charged additional Fee(s) for those correction changes. Suppliers may also have an additional change fee of their own.
If Alacrity Travel & Lifestyle employees or providers cannot gain access to the client’s information, property, or place of business as required for service, the client will be charged the full cost of Alacrity Travel & Lifestyle service plus any incurred by the supplier.
Further, the Client agrees that any changes required and result in additional fees, penalties, or cancellation of any part or all of the Service by any Suppliers are the Client’s sole responsibility. Client releases Alacrity Travel & Lifestyle from any such liability.
The client agrees to review all documents for accuracy upon receipt and understand that they should contact Alacrity Travel & Lifestyle if they have any questions. Upon accepting any itinerary, service, or product, the Client agrees that Alacrity Travel & Lifestyle has no liability for errors not reported to Alacrity Travel & Lifestyle in writing within 24 hours after it is sent to them. The client understands that some items and services are non-refundable immediately upon purchase.
The client understands that discounted fares typically involve restrictions and that changing any aspect of their travel arrangements may result in additional money payment.
Transportation Security Administration (TSA)
The client understands that the Transportation Security Administration (TSA) requires travelers to carry a government-issued identification card to board a flight. The client understands that the name, date of birth, and gender that appears on the identification card must exactly match the same data listed on a traveler’s airline ticket and in their booking records. The client acknowledges that their failure to comply with these requirements strictly may hinder boarding or an undue delay at an airport security checkpoint, causing them to miss their flight. The client further acknowledges that beginning on October 1, 2021, the Client must present a driver’s license or another form of identification that complies with the Federal Real ID Act (see www.dhs.gov/real-id for more information).
International Travel – Passport/Visa
The client understands that if traveling internationally, they must have a valid passport and may need to obtain one or more visas depending on their destination and nationality.
- Note to Client: Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202.647.5225 or visiting the State Department’s Web site https://travel.state.gov/content/travel.html. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC’s Web site at cdc.gov.
- Visas and/or passports may also be attained by using a visa and/or passport service. Alacrity Travel & Lifestyle would be happy to refer you to a service provider.
The client understands and acknowledges that travel to many parts of the world may involve the risk of various hazards to their health and/or safety, including but not limited to disease, crime, terrorism, and warfare.
Because each traveler’s risk tolerance is different, Alacrity Travel & Lifestyle cannot advise Client whether they should travel to any particular place at any particular time. Rather, to assist in making an informed decision, the Client should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.
The client is responsible for making themselves aware of the travel warnings, travel restrictions, and rules and understands the risks, accepting of these, and hold Alacrity Travel & Lifestyle harmless for any known or unknown travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider, ﬁnancial loss, quarantining rules or measures put in place at airports or destinations you are traveling to and through.
The client further agrees to hold Alacrity Travel & Lifestyle harmless for any ﬁnancial penalties or fees imposed by the by suppliers, hotels, airlines, cruise lines, tour agencies, or any other travel provider due to cancellations or postponements due to COVID-19 and agrees not to institute a credit card dispute or “charge back” to Alacrity Travel & Lifestyle or any suppliers for services for said penalties or fees.
The client is responsible for making themselves aware that additional screening procedures and restrictions may occur at airports and in public areas. The client has been advised that these restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains, or other means of transport.
The client is responsible for making themselves aware that immigration, testing, quarantine, or other procedures and restrictions may be put in place before or during your travels that may impede your ability to enter or exit your destination as planned.
The client is aware that it is their personal decision to travel and, in doing so, takes full responsibility for their actions.
Alacrity Travel & Lifestyle strongly encourages the purchase of travel insurance. The client understands that they may purchase travel insurance to cover certain risks inherent in travel, such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. The client can request travel insurance quotes, are allowed to purchase insurance, and the opportunity to read and understand the Terms and Conditions of the protection plans.
Regarding travel insurance:
- Many countries and travel companies have mandatory travel insurance requirements. Example: The insurance must cover personal injury and emergency medical expenses.
- Travel insurance protects you from any unforeseen events as most health insurance policies will not cover you in a foreign country. If you don’t think travel insurance is for you, please take a look at your passport. You’ll see the U.S. State Department recommends reviewing your health insurance before leaving the country because most policies (including Medicare) won’t cover you abroad. This means you will be responsible if you get sick or injured during your trip.
- The client is aware that pre-existing conditions are ONLY waived if payment for the policy is received within a certain number of days of the initial deposit. This time frame is specific to the plan being purchased.
Alacrity Travel & Lifestyle will NOT be responsible should you not purchase insurance and/or miss the deadline to purchase the insurance with the pre-existing conditions waiver.
Warranties and Disclaimers
Alacrity Travel & Lifestyle makes no representations or warranties hereunder except that it has the competency and skill necessary to perform the services and shall utilize professional skill, diligence, and care to ensure that all services are scheduled and completed to the satisfaction of the Client and that all services provided under an Agreement shall be performed with due diligence and in a good and professional manner, per recognized industry standards. Alacrity Travel & Lifestyle makes no representation or warranties, express, implied, or otherwise, concerning the results of the services provided hereunder. Alacrity Travel & Lifestyle specifically disclaims any responsibility for, and Client specifically waives any claims related to losses that may be suffered by Client as a result of services provided or Alacrity Travel & Lifestyle’s personnel in providing such services (except those directly caused by the gross negligence or willful misconduct of Alacrity Travel & Lifestyle).
Alacrity Travel & Lifestyle services include the use of independent suppliers and subcontracted services. Before referring or subcontracting the services to such businesses and professionals, Alacrity Travel & Lifestyle conducts relevant diligence and background checks. No subcontract shall relieve Alacrity Travel & Lifestyle of its obligations under an Agreement. Each of AlacrityTravel & Lifestyle’s employees and all of its agents and subcontractors shall be insured, bonded, and carry workers compensation, if necessary, for their trade, for the services’ performance. Alacrity Travel & Lifestyle may receive commissions or other benefits from subcontractors, providers, and suppliers. The client understands and agrees that they are independent providers and do not act on behalf of Alacrity Travel & Lifestyle. They are not servants, agents, or Alacrity Travel & Lifestyle employees and are not in a joint venture or an affiliate of Alacrity Travel & Lifestyle. The client acknowledges and agrees that Alacrity Travel & Lifestyle does not own, operate, or in any manner exercise any control or influence over third-party suppliers or vendors and, therefore, Alacrity Travel & Lifestyle shall not be responsible for the acts or omission of such suppliers or vendors.
Client agrees that Alacrity Travel & Lifestyle is not responsible for, nor will Client attempt to hold it liable for, any injury, damage, or loss Client may suffer on account of any conditions, actions, omissions, or breach of data that are beyond its reasonable control.
Alacrity Travel & Lifestyle shall, in carrying out the services, comply with all applicable laws, statutes, regulations, rules, codes, and standards applicable to the services, including without limitation all personal information and privacy laws and regulations. Alacrity Travel & Lifestyle acknowledges that certain confidential information of Client and its respective family members, employees, travelers have been or will be made available in connection with an Agreement for the sole purpose of providing requested services. Alacrity Travel & Lifestyle hereby agrees that it will not, either during the course of an Agreement or at any time, thereafter, disclose any confidential information, in whole or in part, to any person or entity, for any reason or purpose whatsoever, unless authorized verbally or in writing to do so by Client or its respective family members, employees, and/or travelers. Alacrity Travel & Lifestyle further agrees that it shall not use any confidential information for Alacrity Travel & Lifestyle’s own purposes or the benefit of any other person or entity, except Client, whether such use consists of duplication, removal, oral use or disclosure, the transfer of any confidential information in any manner, or any other unauthorized use unless Client has given its consent to such use. This does not apply to publicly available information or that the recipient already properly knew, developed, or received independently. All documents containing confidential information shall be returned or destroyed at the Client’s option or its respective family members, employees, and/or travelers as applicable.
Fees paid by Client for planning and booking are not an obligation of Alacrity Travel & Lifestyle to guarantee the quality or timing of the service or events, including delays or cancellation of such services or events in whole or part.
Alacrity Travel & Lifestyle advises the Client to use a credit card as this may offer them the opportunity to dispute a charge should a vendor or supplier cease operating. Alacrity Travel & Lifestyle advises that some airlines are currently operating under Chapter 11 bankruptcy protection.
Indemnity by Client
Client agrees to release, indemnify, defend and hold harmless Alacrity Travel & Lifestyle and its parent company, officers, agents, shareholders, employees and directors from and against any and all losses, penalties, fines, costs, expenses (including reasonable attorneys’ and consultants’ fees), claims, damages, liabilities, and judgments arising (directly or indirectly) out of or resulting from: (i) the services to be provided by Alacrity Travel & Lifestyle under an Agreement, including, without limitation, the acts or omissions (negligent or otherwise) of the officers, agents or employees of Alacrity Travel & Lifestyle, which have not directly resulted from their gross negligence or willful misconduct, (ii) the acts or omissions (negligent or otherwise) of Client, its employees or its agents or (iii) Clients’ breach of any representation, warranty, covenant or agreement contained in an Agreement or any contract, arrangement or agreement made on behalf of Client by Alacrity Travel & Lifestyle. This provision shall survive the expiration or termination of an Agreement. In the unlikely event that the Client has a dispute with Alacrity Travel & Lifestyle, the Client hereby agrees that the dispute shall be settled by arbitration through an arbitrator in Larimer County, Colorado.
Limitation of Liability
Neither Alacrity Travel & Lifestyle nor any personnel provided by Alacrity Travel & Lifestyle shall be liable for any incidental, special, or consequential damages resulting from or related to an Agreement or the services provided hereunder. The client hereby acknowledges and agrees that its recourse against Alacrity Travel & Lifestyle for a breach of the agreement shall consist solely of the right to demand a refund of any amounts paid by the Client to Alacrity Travel & Lifestyle. The total liability of Alacrity Travel & Lifestyle (and all employees, agents, or personnel provided by Alacrity Travel & Lifestyle) to Client resulting from or relating to an Agreement or the services provided hereunder shall in no event exceed in the aggregate the amount paid by Client to Alacrity Travel & Lifestyle under an Agreement. The parties acknowledge that there are no third-party beneficiaries to an Agreement.
(a) except for the payment of the fees due here-under, performance here-under shall be extended for a period of time equal to the delay caused by or resulting from acts of God, war, civil disruption, casualty, telephone or electric service interruptions or malfunctions, labor difficulties, shortages of energy, labor, materials or equipment, government regulations, delays caused by either party to the other, or causes beyond the control of such party; (b) Client may not, by operation of law or otherwise, assign an agreement, nor any rights or interests here-under, without the prior written consent of Alacrity Travel & Lifestyle; (c) an Agreement shall be governed by and construed in accordance with the laws of the state of Colorado, notwithstanding the principles of conflicts of law; (d) an Agreement, together with all exhibits and schedules attached hereto, constitutes the entire agreement between the parties hereto with respect to the subject matter hereof, and an Agreement may not be modified except by a writing executed by the parties hereto; (e) an Agreement may be executed simultaneously in two or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument, binding on all parties to an Agreement, notwithstanding that all parties may not have executed all counterparts or the same counterpart; and (f) the individual consenting to the services on behalf of Client has the full right, power and authority to consent to an Agreement and to bind Client to the terms hereof.
Relationship of the Parties
Nothing herein contained shall be deemed or construed to create a partnership or joint venture between the parties hereto. Alacrity Travel & Lifestyle shall be providing all Services hereunder as an independent contractor.