Terms & Conditions

Terms & Conditions

Updated 07/15/2020


The Parties to an Agreement are Client, listed on the signed Service Agreements and Credit Card Authorization Form and any person designated by the Client, collectively referred to as “Client”, Alacrity Travel & Lifestyle, a division of Alacrity Lifestyles, LLC, a limited liability company, whose address is 900 E Pitkin Street, #101, Fort Collins, CO.  Alacrity Travel & Lifestyle includes its parent company, subsidiaries, affiliates, officers, employees, agents, representatives, and insurers, collectively referred to as “Alacrity Travel & Lifestyle”.  Alacrity Travel and Lifestyle, Alacrity Lifestyles, LLC. and Client are sometimes hereinafter collectively referred to as the “Parties.”


Alacrity Travel & Lifestyle offers a range of services including and not limited to travel arrangements, lifestyle management, concierge, personal assistant, organizing, and event planning services.

Travel Designs and Arrangements.

Alacrity Travel & Lifestyle makes travel arrangements on Client’s behalf. As such, Alacrity Travel & Lifestyle acts solely as an agent for the airlines, hotels, transportation, and tour companies, including but not limited to bus, rail, and other ground or air operators, cruise lines, car rental agencies, tour operators providing any accommodations, transportation, excursions, or other services and service providers including insurance protection, visa, and passport services.

Lifestyle Management Services

Alacrity Travel & Lifestyle provides lifestyle management services including and not limited to concierge services, personal assistant, home management, organization and pet services for the Client. These services are provided by Alacrity Travel & Lifestyle and sub-contractors. Alacrity Travel & Lifestyle utilizes providers such as grocery stores, ticket brokers, restaurants, and hardware stores and contracts with or makes referrals to outside service professionals such as massage therapists, handy-people, plumbers, electricians, movers, interior designers, organizers, bookkeepers, CPAs, etc…

Special Event Management

Alacrity Travel & Lifestyle provides event management, planning, and coordination services. As such Alacrity Travel & Lifestyle acts solely as an agent for the venues, catering, florists, musician, photographers, videographers, including but not limited to accommodations, and other services and service providers.

Limits on Services Provided

Alacrity Travel & Lifestyle will not perform any service that is illegal and questionable, unethical, poses an unnecessary danger to any person, animal, or property, or is not covered by our insurance. Alacrity Travel & Lifestyle further reserves the right to decline any request at its sole discretion.

We always try to provide all services in a timely manner, however, at times we have several requests at once and must postpone or decline service requests.

Compensation & Fees

Compensation and Fees

Client agrees to pay Alacrity Travel & Lifestyle non-refundable fees.

The client will be directly billed for expenses attributable to the specific service or product being provided. All payments to Alacrity Travel & Lifestyle will be made in the form of cash, check or online ACH, or credit card.

Travel Designs and Arrangement Fees

Alacrity Travel & Lifestyle Travel Service Fees provide:

  • Expertise and knowledge of destinations, air travel, industry suppliers, and travel-related necessities.
  • Time in research, management, communication, and support.
  • Personal Relations – relationships all over the world often resulting in preferred pricing with amenities, including room upgrades, value-oriented credits and more.
  • A Personal Touch and Security – always have a live voice and someone to be your advocate when there are bumps in the road.

Client agrees to pay a travel planning fee, as determined for each individual trip or rate for a managed travel program. The planning fee is dependent on the scope of the trip or managed travel program.  The fee paid to Alacrity Travel & Lifestyle by Client is exclusively for the purpose of relying on Alacrity Travel & Lifestyle’s experience and expertise to assist Client in developing travel itineraries subject to Client’s approval and making the reservations on the Client’s behalf.  Alacrity Travel & Lifestyle will consult with the Client prior to authorizing any services and reservations.

It is also understood there may be additional fees associated with reservations, ticketing, special services, amenities, concierge services, document preparation and delivery, administrative charges, changes, cancellations, and reissues.  Client acknowledges and accepts all supplier fees and cancellation penalties; all or part of their trip, services, and products may be non-refundable.   These will be explained prior to booking or making any changes, cancellations, and reissues.

Lifestyle Management Service Fees

Client agrees to pay a per-person-hourly rate or a packaged rate for Lifestyle and Personal Assistant Services.

Hourly services provided during business hours Monday -Friday 9:00 AM – 6:00 PM will be billed at a regular rate. Services provided after or before business hours and on weekends may incur at a rate of 1.5x the regular rate.  In addition, a mileage charge per driven mile will be assessed. Alacrity Travel & Lifestyle will consult with the client prior to any charges.


Mileage is charged per mile for personal assistant services. Mileage charges are based on a roundtrip from/to Alacrity Travel & Lifestyle’s Fort Collins office.

Special Event Management, Planning, and Coordination Fees

Client agrees to pay special event management, design, and coordination fee. The fee paid to Alacrity Travel & Lifestyle by Client is exclusively for the purpose of relying on Alacrity Travel & Lifestyle’s experience and expertise to assist Client in planning and coordinating a special event such as a wedding, birthday party, anniversary, reunion, or corporate event subject to Client’s approval.

Additional Fees

Alacrity Travel & Lifestyle’s fees do not include any costs, charges, or incidental fees for additional services, products, or any incidental costs. These costs will be pre-paid/guaranteed or required to be paid directly or to the vendors or service/product suppliers prior to services.  In some circumstances, Alacrity Travel & Lifestyle will pay the vendor/supplier and bill Client for these reimbursements separately and Client will incur a 10% handling fee. Services and products shall not be secured until the Client makes payment or guarantees payment with a credit card.

Provider of Services

Alacrity Travel & Lifestyle is not the source or supplier of some of the services that are requested and acts solely as an agent for the actual suppliers of such services.  The Client will be advised of the suppliers whose names appear in the information supplied to Client are those who are actually responsible for providing the services Client has purchased. Client consents to and requests the use of those suppliers and agrees not to hold Alacrity Travel & Lifestyle responsible should any of these suppliers: 1) fail to provide the services that have been purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes any sort of injury, damage, delay or inconvenience.

Credit Card

Clients agrees to supply their credit card information to Alacrity Travel & Lifestyle. Client understands that their credit card information will be kept on file.  The client’s credit card will be provided to suppliers, processed, and charged for services and products that are requested and approved, including down-payments and final-payments on the date due unless Alacrity Travel & Lifestyle is contacted in writing with another form of payment. I understand that is my responsibility to contact Alacrity Travel & Lifestyle with alternative payment information if this credit card is no longer in use, has been compromised, or expired.  Alacrity Travel & Lifestyle will not be held responsible for missed final payments due to unusable credit card information. Charges may be reflected as Alacrity Travel & Lifestyle, Alacrity Lifestyles, LLC, The Travel Society, LLC, or the supplier of services.


For Alacrity Travel & Lifestyle invoices, since all accounts must be secured with a credit card, if a voluntary payment is not received within 15 days of the due date, it is understood that the payment due plus a 10% handling fee will be charged to the credit card on file.  For invalid credit cards, accounts 30 days past due will incur finance charges of 1.75% per month from the date of the invoice.

Client will receive a summary of charges for services/products and agrees to the obligation of Alacrity Travel & Lifestyle is limited to remitting such charges to the Vendors/Suppliers identified in the itinerary, service request, or to a third party that shall make such remittance. Upon remittance of fees to the Vendors/Suppliers in accordance with the itinerary, proposal, work-order and persons listed, Client agrees that Alacrity Lifestyle has met all its obligations under an Agreement. As a precondition to this obligation, Client agrees to make payment to Alacrity Travel & Lifestyle on or before the stated deadline dates for payment.

Non-Sufficient Funds

Non-sufficient funds or returns will be charged a $45 processing fee for the first return and a $100 processing fee for subsequent returns to cover the costs associated with the collection of funds.

Foreign Funds

Any funds received in foreign funds are subject to an exchange fee.

Client Responsibilities.

The client will effectively communicate their needs with Alacrity Travel & Lifestyle.

Client agrees to provide Alacrity Travel & Lifestyle’s employees and contractors with access to all information, properties, facilities, and equipment deemed necessary or advisable by Alacrity Travel & Lifestyle to provide Services.

Client agrees that it is solely responsible for providing accurate information for the Services. This includes but is not limited to names, passport numbers, dates of travel or events, departure and arrival location, security alarm codes, personal and pet medical conditions, special instructions, and any other information requested to provide the best possible service by Alacrity Travel & Lifestyle.  Any inaccurate information Client provides or a failure to provide information, and the consequences of doing are the sole responsibility of Client and not the obligation or liability of Alacrity Travel & Lifestyle.

If Client fails to provide accurate information regarding any document, contract, confirmations, or needs to make changes to the Service after approval of same, Client agrees it will be charged additional Fee(s) for those correction changes. Suppliers may also have an additional change fee of their own.

Further, Client agrees that any changes that are required and result in additional fees, penalties, or cancellation of any part or all of the Service by any Suppliers are the sole responsibility of Client. Client releases Alacrity Travel & Lifestyle from any such liability.

Property Access

If Alacrity Travel & Lifestyle employees or providers cannot gain access to the client’s property or place of business as required for service, the client will be charged the full cost of service.

Cancellations & Changes:

Changes after confirming a booking for a reservation, event, or service may incur an additional change fee or charge.  Client agrees to pay Alacrity Travel & Lifestyle a cancellation fee in the event of a complete trip cancellation of $100 per person or for a special event $300 per event.  Client acknowledges and accepts all supplier cancellation penalties; all or part may be Non-Refundable.

Document Review

Client agrees to review all documents for accuracy upon receipt and understand that they should contact Alacrity Travel & Lifestyle if they have any questions.   Upon accepting any itinerary, service, or product, Client agrees that Alacrity Travel & Lifestyle has no liability for errors not reported to Alacrity Travel & Lifestyle in writing within 24 hours after it is sent to them. Client agrees not to dispute charges with the credit card issuing bank. Client understands and agrees that their electronic or fax signature is legally binding.

Travel Notices

Client understands that discounted fares typically involve restrictions and that changing any aspect of their travel arrangements may result in the payment of additional money.

Transportation Security Administration (TSA)

Client understands that the Transportation Security Administration (TSA) requires travelers to carry a government-issued identification card in order to board a flight. Client understands that the name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on a traveler’s airline ticket and in their booking records. Client acknowledges that their failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing them to miss their flight.  Client further acknowledges that beginning on October 1, 2021, Client must present a driver’s license or another form of identification that complies with the requirements of the Federal Real ID Act (see www.dhs.gov/real-id for more information).


Client understands that if traveling internationally, they must have a valid passport and, depending on their destination and nationality, may need to obtain one or more visas.

  • Note to Client: Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202.647.5225 or by visiting the State Department’s Web site at https://travel.state.gov/content/travel.htmlNon-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC’s Web site at cdc.gov.
  • Visas and/or passports may also be attained by using a visa and/or passport service.  Alacrity Travel & Lifestyle would be happy to refer you to a service provider.

Travel Insurance

Alacrity Travel & Lifestyle strongly encourages the purchase of travel insurance.   Client understands that they may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency.  Client can request travel insurance quotes, are given the opportunity to purchase insurance, and the opportunity to read and understand the Terms and Conditions of the protection plans.

Regarding travel insurance:

  • Many countries and travel companies have mandatory travel insurance requirements. Example: The insurance must cover personal injury and emergency medical expenses.
  • Client is aware that pre-existing conditions are ONLY waived if payment for the policy is received within a certain number of days of initial deposit and that this time frame is specific to the plan being purchased.

Alacrity Travel & Lifestyle will NOT be responsible should you not purchase insurance and/or miss the deadline to purchase the insurance with the pre-existing conditions waiver.

Travel Warnings

Client further understands and acknowledges that travel to many parts of the world may involve the risk of a variety of hazards to their health and/or safety, including but not limited to disease, crime, terrorism, and warfare.  Because each traveler’s risk tolerance is different, Alacrity Travel & Lifestyle is not able to advise Client whether they should travel to any particular place at any particular time.  Rather, to assist in making an informed decision, Client should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html

Supplemental Price Increases

Client understands that the airline tickets, air tours, or other products Client is purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. Client acknowledges that they may be charged additional sums by Alacrity Travel & Lifestyle to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets, or any combination thereof. Client hereby consents to any post-purchase price increases and authorizes Alacrity Travel & Lifestyle to charge Client’s credit card for such additional amounts.

Privacy Policy

Alacrity Travel & Lifestyle Privacy Policy

Relationship of the Parties

Nothing herein contained shall be deemed or construed to create a partnership or joint venture between the parties hereto. Alacrity Travel & Lifestyle shall be providing all services hereunder as an independent contractor.

Warranties and Disclaimers

Alacrity Travel & Lifestyle makes no representations or warranties hereunder except that it has the competency and skill necessary to perform the services and shall utilize professional skill, diligence and care to ensure that all services are scheduled and completed to the satisfaction of Client, and that all services provided under an Agreement shall be performed with due diligence and in a good and workmanlike manner, in accordance with recognized industry standards. Alacrity Travel & Lifestyle makes no representation or warranties, express, implied or otherwise, concerning the results of the services provided hereunder. Alacrity Travel & Lifestyle specifically disclaims any responsibility for, and Client specifically waives any claims related to losses that may be suffered by Client as a result of services provided or Alacrity Travel & Lifestyle’s personnel in providing such services (except those directly caused by the gross negligence or willful misconduct of Alacrity Travel & Lifestyle).

Alacrity Travel & Lifestyle services include the use of independent suppliers and subcontracted services.  Before referring or subcontracting the services to such businesses and professionals, Alacrity Travel & Lifestyle conducts relevant diligence and background checks. No subcontract shall relieve Alacrity Travel & Lifestyle of its obligations under an Agreement. Each of AlacrityTravel & Lifestyle’s employees and all of its agents and subcontractors shall be insured, bonded and carry workers compensation, if necessary, for their trade, for the performance of the services. Alacrity Travel & Lifestyle may receive commissions or other benefits from subcontractors, providers, and suppliers. Client understands and agrees that they are independent providers and do not act on behalf of Alacrity Travel & Lifestyle, are not servants, agents or employees of Alacrity Travel & Lifestyle, and are not in a joint venture or an affiliate of Alacrity Travel & Lifestyle. Client acknowledges and agrees that Alacrity Travel & Lifestyle does not own, operate, or in any manner exercise any control or influence over third-party suppliers or vendors and, therefore, Alacrity Travel & Lifestyle shall not be responsible for the acts or omission of such suppliers or vendors.

Client agrees that Alacrity Travel & Lifestyle is not responsible for, nor will Client attempt to hold it liable for, any injury, damage or loss Client may suffer on account of any conditions, actions, omissions, or breach of data that are beyond its reasonable control.

Alacrity Travel & Lifestyle shall, in carrying out the services, comply with all applicable laws, statutes, regulations, rules, codes, and standards applicable to the services, including without limitation all personal information and privacy laws and regulations. Alacrity Travel & Lifestyle acknowledges that certain confidential information of Client and its respective family members, employees, travelers have been or will be made available in connection with an Agreement for the sole purpose of providing requested services. Alacrity Travel & Lifestyle hereby agrees that it will not, either during the course of an Agreement or at any time, thereafter, disclose any confidential information, in whole or in part, to any person or entity, for any reason or purpose whatsoever, unless authorized verbally or in writing to do so by Client or its respective family members, employees, and/or travelers. Alacrity Travel & Lifestyle further agrees that it shall not use any confidential information for Alacrity Travel & Lifestyle’s own purposes or for the benefit of any other person or entity, except Client, whether such use consists of duplication, removal, oral use or disclosure, the transfer of any confidential information in any manner, or any other unauthorized use unless Client shall have given its consent to such use. This does not apply to information that is publicly available or that the recipient already properly knew, developed, or received independently. All documents containing confidential information shall be returned or destroyed at the option of Client or its respective family members, employees, and/or travelers as applicable.

Fees paid by Client for planning and booking are not an obligation of Alacrity Travel & Lifestyle to guarantee the quality or timing of the service or events including delays or cancellation of such services or events in whole or part.

Alacrity Travel & Lifestyle advises Client to use a credit card as this may offer them the opportunity to dispute a charge should a vendor or supplier cease operating.  Alacrity Travel & Lifestyle advises that some airlines are currently operating under Chapter 11 bankruptcy protection.

Indemnity by Client

Client agrees to release, indemnify, defend and hold harmless Alacrity Travel & Lifestyle and its parent company, officers, agents, shareholders, employees and directors from and against any and all losses, penalties, fines, costs, expenses (including reasonable attorneys’ and consultants’ fees), claims, damages, liabilities, and judgments arising (directly or indirectly) out of or resulting from: (i) the services to be provided by Alacrity Travel & Lifestyle under an Agreement, including, without limitation, the acts or omissions (negligent or otherwise) of the officers, agents or employees of Alacrity Travel & Lifestyle, which have not directly resulted from their gross negligence or willful misconduct, (ii) the acts or omissions (negligent or otherwise) of Client, its employees or its agents or (iii) Clients’ breach of any representation, warranty, covenant or agreement contained in an Agreement or any contract, arrangement or agreement made on behalf of Client by Alacrity Travel & Lifestyle. This provision shall survive the expiration or termination of an Agreement. In the unlikely event that the Client has a dispute with Alacrity Travel & Lifestyle, Client hereby agrees that the dispute shall be settled by arbitration through an arbitrator in Larimer County, Colorado.

Limitation of Liability

Neither Alacrity Travel & Lifestyle nor any personnel provided by Alacrity Travel & Lifestyle shall be liable for any incidental, special, or consequential damages resulting from or related to an Agreement or the services provided hereunder. Client hereby acknowledges and agrees that its recourse against Alacrity Travel & Lifestyle for a breach of the agreement shall consist solely of the right to demand a refund of any and all amounts paid by the Client to Alacrity Travel & Lifestyle pursuant to section 3 above. The total liability of Alacrity Travel & Lifestyle (and all employees, agents or personnel provided by Alacrity Travel & Lifestyle) to Client resulting from or relating to an Agreement or the services provided hereunder shall in no event exceed in the aggregate the amount paid by Client to Alacrity Travel & Lifestyle under an Agreement. The parties acknowledge that there are no third-party beneficiaries to an Agreement.


Notwithstanding anything herein contained to the contrary, the parties shall have the right to terminate an agreement at any time as follows: (a) Alacrity Travel & Lifestyle shall have the right to terminate an agreement if Client fails to pay any amount due hereunder within fifteen (15) days after such amount becomes due; (b) either party shall have the right to terminate an agreement if the other party is in default hereunder, and the defaulting party fails to cure the default within thirty (30) days after written notice is given by the non-defaulting party; and (c) Alacrity Travel & Lifestyle shall have the right to terminate an agreement with respect to Client or an authorized recipient of Services if the Alacrity Travel & Lifestyle determines, in its reasonable discretion, that Client or such recipient is abusing or overusing the Services, and Client shall be entitled to a refund of the unused portion of the fees paid hereunder with respect to such recipient of the Services; (d) Client disagrees with any changes to the Alacrity Travel & Lifestyle’s Notices and Privacy Policy, Client will be refunded any unused portion of pre-paid hours. (e) Either party determines that services are no longer needed or, and all fees are paid in full and services to date have been fulfilled. (f) Client disagrees to purchase additional Services. Termination of an agreement shall not affect any liability of the parties accruing prior to such termination.


(a) except for the payment of the fees due here-under, performance here-under shall be extended for a period of time equal to the delay caused by or resulting from acts of God, war, civil disruption, casualty, telephone or electric service interruptions or malfunctions, labor difficulties, shortages of energy, labor, materials or equipment, government regulations, delays caused by either party to the other, or causes beyond the control of such party; (b) Client may not, by operation of law or otherwise, assign an agreement, nor any rights or interests here-under, without the prior written consent of Alacrity Travel & Lifestyle; (c) an Agreement shall be governed by and construed in accordance with the laws of the state of Colorado, notwithstanding the principles of conflicts of law; (d) an Agreement, together with all exhibits and schedules attached hereto, constitutes the entire agreement between the parties hereto with respect to the subject matter hereof, and an Agreement may not be modified except by a writing executed by the parties hereto; (e) an Agreement may be executed simultaneously in two or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument, binding on all parties to an Agreement, notwithstanding that all parties may not have executed all counterparts or the same counterpart; and (f) the individual consenting to the services on behalf of Client has the full right, power and authority to consent to an Agreement and to bind Client to the terms hereof.

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